Articles

Do you restore my data from backup?

Yes, we can restore your data from our backup archive free of cost.

Do you show any sort of ads on my web pages?

No - we do not show any sort of ads whatsoever on paid accounts. You are in total control of that...

Help! I'm having trouble ordering. Who should I talk to?

That would be our sales team!

How do I get help?

Our sales, billing and technical support departments are some of those which we are absolutely...

How do you bill?

Your “Billing Term” is the period of time you have chosen to receive bills for the Services. For...

How fast is your network?

Our servers are on a redundant gigabit backbone with a 100% network uptime SLA (Service Level...

How long does it take to setup my account?

Accounts are setup and get ready within minutes of the time your payment gets confirmed. If it's...

How long has Temok.com been in Business?

We have been in this business and providing services to private sector since 2008, but we...

OK I've signed up, now what?

Once you have completed your signup and your payment has been approved we will activate your...

What if I want a package with more space/bandwidth?

We would assist you to fulfill your requirement. If you already have a hosting account, you may...

What if I want the Pro plan but don't want to register a domain name?

There should not be a problem. At the time of placing order, on step 1 - Choose Domain page,...

What is Softaculous? What's so fantastic about it?

Softaculous is a one click script installation system. It allows you to setup a website with a...

What is overselling?

Overselling is basically offering and selling more than what you have (like an airline...

What kind of technical support is available?

Temok has friendly and knowledgeable technicians available to assist you 24 hours a day, 7 days a...

Why don't you offer Unlimited Hosting Packages?

No company is able to offer a service that will truly give you unlimited disk space, there is...

Will you help me transfer my current site?

Yes. Depending on the size of the site and the speed of your existing server, we completely help...

Will you host my adult site?

No, we do not allow hosting adult site with our shared hosting or VPS hosting plans.

Could you please share some contact details about your company?

Our company (temok.com) is UAE based, registered in UK as well and for further details you can...

What payment methods are accepted?

We accept a variety of payment methods from different payment types. See the list below:...

How much time it will take to set up my account?

Your account will be activated the very same moment you subscribe for a service.

Why should I choose Temok Hosting?

We are committed to deliver best quality services and 24/7 customer care to our customers. We are...

Do you offer a Money Back guarantee?

We offer a 15-day money back guarantee on our all packages of shared hosting and VPS. If you are...

Kindly share some details about VPS hosting?

We are currently offering VPS hosting services from two different locations (USA &...

Kindly share some details about reseller hosting?

You'll be provided WHM (web hosting manager) where you could create unlimited accounts, unlimited...

What is uptime?

Uptime is the limit of time that your website is available and remain online throughout the...

Do you offer managed VPS services?

Yes, we do provide managed VPS services, please contact out support for more details and...

What are the datacenter locations for dedicated servers?

We are especially offering dedicated servers from the following locations; USA:...

Can I change control panel branding for my reseller account?

Yes, you’ll be able to brand the service as your own from WHM.

What are the bank details to send payment through bank transfer?

Please find bank details below to send payments through bank transfer:   Beneficiary name:...

Do you offer VPS with window OS?

Yes, we do offer windows VPS, For more information you can visit the following link...

Can I cancel my account?

We are sorry to see you are closing your account with us. May I ask the reason for your account...

Which Countries does Temok accept Credit Card payments from?

Please note that Temok is not a Credit Card processor. We simply take the Credit Card details...

Can I SSH (Secure Shell) into your server?

We can provide SSH access with shared hosting upon request. However you will have full root level...

Do you perform backups of my files?

We perform full weekly backups. However, you are ultimately responsible for making your own...

IANA justification required for Additional IP addresses in Canada

Hello, Since ARIN is currently limiting people’s IP requests, you will need to answer the...

Can I transfer my domain to you?

Yes you can, and it's quite easy. You will be guided at each and every step for the matter of...

How long it would take to get my website ready?

Our estimated time for registration is 5 minutes for generic domains. However if you changed your...

What are your hours of Technical Support?

Temok technical support is available 24 hours a day, 7 days a week, 365 days a year.

Can I host other people under my account?

You can host other people under your reseller hosting account or on your VPS or dedicated servers...

What is the meaning of unlimited that is mentioned on your site?

You can add unlimited add-on domains, Subdomains, Parked Domains, MySQL Databases etc. under your...

Can I resell your service?

Sure. Obviously our prices are already set at rock bottom, but you are welcome to resell our...

Do you backup my website?

Yes, we do perform daily and weekly backups of all websites. There are additional backup options...

Can I upgrade/ downgrade my hosting plan?

Yes, you can and that's quite an easy method from client area. Please logon to client area...

Does Temok offer web-based utilities to manage MySQL databases?

We offer several different online utilities to help you manage, backup, and restore your MySQL...

Can my domain be accessed via www.domain.com and just domain.com?

Yes indeed. Many hosts offer you just one or the other (usually with the www) but your Temok web...

Do the web hosting fees include the cost of my domain name?

Web hosting fee is not included with domain registration/ domain transfer services. You will...

Do you accept PayPal?

Yes, PayPal is our preferred payment method. PayPal payments will be accepted from VERIFIED...

What is the difference between Linux and Windows Hosting?

Most web hosting companies use either one of two operating systems on their servers either...

Do you offer Reseller Web Hosting plans?

Yes we do, in fact we have an entire division dedicated just for resellers.

Do you offer custom services?

Yes, we provide customized services as well which exactly fin in our client’s requirements....

Do you support ASP?

Yes we do support ASP on Linux Hosting. The ASP is best suited to a Windows hosting environment....

Is there any setup fee for upgrade?

No. There is no setup fee on upgrades for shared hosting plans.

How do I send mail from my website on shared services?

Sending mail from your website(s) is very easy with us! Simply set your sites SMTP server to...

Do you have an affiliate program?

Yes. We have an affiliate program. Please follow this link to get more information....

Is 64-bit PHP supported on shared hosting?

Yes, our shared hosting is supporting PHP 64-bit version and it is enabled in default.

What are the limitations / settings of Temok server side languages?

Our server side language limits and settings are as below… PHP (all versions including)...

What are the MySQL server limitations and settings?

Below are the limits of our shared MySQL services… 25 simultaneous connections per user*...

What PHP extensions are supported on Shared Hosting?

We support numerous PHP extensions to aid in the development of your website, and to help make...

What version of MySQL is provided by Temok shared hosting services?

MySQL is supported with our web hosting services (included with our VPS services as a free...

What versions of PHP are available on Temok shared hosting services?

Our hosting systems currently offer 5.4 as native version of PHP. We do our best to keep the...

Where can I find my hosting account details and server information?

When your Windows hosting account was created you were sent multiple emails including 2 that...