Articles

Can I use the email address listed in the Whois to complete Domain Control Verification?

Yes, you can do this for DV, OV, and EV certificates.
How can I reschedule the phone verification call?

In order to reschedule this, please contact your SSL provider and provide them with your...
How long will validation take?

This largely depends on the type of certificate that you purchased and your response times. No...
I completed validation, but never received the certificate. What should I do?

After completing validation, the Certificate Authority (CA) will send the certificate to the...
I have accidently deleted my private key, what can I do?

First check your backups and see if you can re-install the "private key". If you don't know how...
I have changed my server or moved to different provider; how do I move the certificate?

The easiest way is to create a new CSR on the new machine and have the certificate re-issued.
If I buy Domain Validated (DV) SSL Certificate, which document(s) do I need to provide?

You do not need to provide any documentation in order to purchase a Domain Validated (DV)...
If I buy Extended Validated (EV) SSL Certificate, which document(s) do I need to provide?

EV certificates require a more stringent verification process than OV certificates. To understand...
If I buy Organization Validated (OV) SSL Certificate, which document(s) do I need to provide?

Organization Validated (OV) verification requires checking your business registration. If the...
If I buy a Code Signing Certificate, which document(s) do I need to provide?

There are two different types of validation procedures, those types being a certificate for an...
My File Authentication file has been uploaded to wrong directory. What should I do?

Please upload your file to the correct directory. To make sure the authorization is successful...
My verified phone number is outdated. What should I do?

Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled...
SSL validation steps

Before a certificate can be issued, the certificate applicant needs to confirm the domain...
Who do I send validation document to?

For this, we would recommend contacting your SSL provider directly. They should have a list of...
Why is my order showing Failed Security Review? What does that mean?

Certificate Authorities (CA's) randomly pull certificates aside for additional review from time...